FAQs

What are the order and shipping times? We ship our fresh food boxes on Mondays, Tuesdays, Thursdays and Fridays. To make sure your fresh food box is on its way on time, the following order deadlines apply:

Sunday, 10:00 pm: shipped Monday, delivered Tuesday
Monday, 10:00 pm: shipped Tuesday, delivered Wednesday
Tuesday, 10:00 pm: shipped Wednesday, delivered Thursday
Wednesday, 10:00 pm: shipped Thursday, delivered Friday
Thursday, 12:00 noon: shipped Friday, delivered Saturday

All orders are shipped via PostPac Priority. Delays caused by Swiss Post are rare but possible. You’ll find shipping dates for holidays and public holidays clearly listed in our shipping calendar.

Yes! If you order by Thursday at 12:00 noon, your fresh food box will be shipped on Friday and delivered on Saturday.

You can pay conveniently with TWINT, Mastercard or Visa. Alternatively, prepayment by bank transfer is also possible.

There is no fixed minimum order value. However, for orders under CHF 25.–, we charge a small-order surcharge of CHF 5.–.

Simply contact us by email, phone or WhatsApp – depending on the change you’d like, we’ll do our best to make it work. What matters is that you contact us directly. However, since we pre-order our products ourselves and buy them as fresh as possible, we cannot guarantee availability. For cancellations, please also refer to our Terms and Conditions.

Yes, almost all of our products are available on subscription.

It’s easy: put together your basket in the shop and then order it as a subscription. You choose the product, shipping day, frequency, delivery address and payment method – and you’re done. After that, you can adjust or cancel your subscription yourself at any time. In the customer portal, you can add or remove products, change quantities, pause your subscription, change the shipping date or frequency, update your delivery address and payment method, and view your previous orders. To make sure a change is applied to your next delivery, it’s best to make it before the relevant order deadline (see the information above).

Yes, you can pause your subscription at any time without having to cancel it.

Yes, of course! You can pick up your order directly from us in Sünikon (Neubrunnenstrasse 14, 8162 Sünikon). Simply choose a pickup time that suits you at checkout – Monday to Saturday, all day. On your first pickup, we’ll show you where your box will be ready for you each time, so you can access it whenever it suits you. The order deadlines are the same as for the shipping dates listed above.

Yes, of course! You can pick up your order directly from us in Sünikon (Neubrunnenstrasse 14, 8162 Sünikon). Simply choose a pickup time that suits you at checkout – Monday to Saturday, all day. On your first pickup, we’ll show you where your box will be ready for you each time, so you can access it whenever it suits you. The order deadlines are the same as for the shipping dates listed above.

Please contact us right away as soon as you notice a problem, by email at kontakt@gruenfutter.ch – ideally with a photo. That way we can quickly find a suitable solution together so your animals get their food as soon as possible.

Just send us an email at kontakt@gruenfutter.ch or call us on +41 76 612 81 81 – we’re a small team with a very personal relationship with our customers, and we’ll take the time to look into your concern.

We usually reply within 24 hours on working days.

As soon as your order has been packed, you’ll receive a shipping confirmation with the Swiss Post tracking number. You can also find the tracking link at any time in your customer portal or in your subscription settings.

Yes, gladly – simply create a customer account and contact us directly. We’re also happy to add you to our food donation list: donors can send us an amount directly, and we’ll send food to you in return.

Of course! We’re an online shop with a very personal touch – feel free to call us on +41 76 612 81 81. Marina, our owner, not only answers questions about our products but is also happy to share her own experience to help you with any questions about feeding your rabbits and guinea pigs.